Assess process step visualisation


Before anything else, we listen, we ask questions and we understand.

We take the time to assess your organisation’s unique objectives, drivers and requirements. This thorough assessment leads to a deep understanding that informs everything we then do for you.

Propose process step visualisation


We will present a clear, actionable proposal that aligns with your objectives.

All roles at Get Started—from designers through to developers—are engaged during the project assessment and proposal phases. This shared input delivers solutions that are rigorously explored from all angles—strategic, operational, creative and technical. So rest assured that any solution we propose will deliver a digital experience that matters.

Plan process step visualisation


We believe in rigorous planning and an appreciation for flexibility, agility and change.

Planning is crucial in communicating expectations and delivering a great project experience. We are committed to involving you in the planning process by understanding your key milestones, sharing the project resourcing and discussing any project risks. We appreciate and encourage agility and change when appropriate, then alter and communicate the plan when these arise.

Design process step visualisation


Our creative process is informed, iterative and user-centric.

Our award-winning design team are committed to delivering digital experiences that activate, reward and inspire our clients’ customers. We deliver on this commitment by focusing on the user experience (UX), developing sketches and wireframes to communicate these experiences then iterating based on your feedback, and feedback from real users. We don’t believe in following trends, instead it’s about developing an informed position then designing an experience that delivers.

Build process step visualisation


Behind any powerful digital experience lives a high quality build.

We are truly passionate about web development. We are the builders of the virtual world and we’re committed to making it a better place. That means doing things properly. That means developing websites that are accessible, standards-compliant and best practice. It’s about cutting edge, not bleeding edge. And its about executing on your vision so it becomes a reality.

Test process step visualisation


Testing and QA are critical to a successful digital execution.

Our people are committed to delivering quality in everything they do. For this reason we take testing and quality assurance very seriously. We undertake thorough functional, performance, cross-browser and cross-device testing throughout any project. We also believe in regular peer testing to encourage our team to support each other in our drive for quality.

Launch process step visualisation


Planning, preparation and process—a winning launch strategy

When it comes time to go live, we use a series of checklists that guide everyone through the process of a successful launch. These checklists have been developed from launching close to 1,000 websites. They cover best practice processes and mitigate all possible risk scenarios that we’ve experienced over the years. We’re confident that your launch experience will be one to celebrate!

Evolve process step visualisation


Digital is ever-evolving. To stay ahead you need to evolve too.

Your website and digital platforms are dynamic marketing instruments that require continuous improvement to remain competitive—they are no longer set and forget investments. Our approach to this continuous improvement is about developing a strong working relationship that drives a deep understanding between you and the Get Started team. This deeper understanding then informs the ongoing digital marketing activities.